 Aim:
Managers, leaders and key staff gain experience in applying specific communication practices and identifying ways for strengthening teamwork and team building. |
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Overview of communication |
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Understanding ourselves and others |
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Non-Violent Communication: a framework for focusing on what we are observing, feeling, needing, and requesting |
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Barriers to communication |
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Listening skills (using empathy and reflection) |
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Strategies for overcoming major blocks to communication |
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Giving and receiving feedback |
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Building and transforming a team through effective communication. |
